Privacy Policy

Privacy Policy EnterTalkPro

1. Introduction

1.1 This website is owned and managed by EnterTalkPro Ltd (“the Company”), with its registered office at 8th Floor, China Hong Kong Tower, 8-12 Hennessy Road, Wan Chai, Hong Kong, registered in the Hong Kong Commercial Register, with company identification number 3264433.

1.2 Protecting your data and privacy is one of our top priorities, and we take this responsibility very seriously. This Privacy Policy, along with our Cookie Policy, applies when we act as data controllers or processors of the data and information you provide to us when using our website or services. This Privacy Policy may be supplemented by additional elements specified wholly or partially for specific services.

1.3 We process your personal data in accordance with the laws of your jurisdiction, and for individuals and organizations from European Union (hereinafter, “EU”) Member States and the European Economic Area, we act in compliance with the EU General Data Protection Regulation (GDPR 2016/679) (hereinafter, “GDPR”).

1.4 The personal data subject to processing, as referred to in clause 1.3 above, shall have the meaning given to it in Article 4(1) (Definitions) of the GDPR. Personal data is defined as “any information relating to an identified or identifiable natural person (‘data subject’); an ‘identifiable natural person’ is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier, or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural, or social identity of that natural person.”

1.5 If you need to access a copy of this policy in another format or if you have any questions or concerns, please contact us by sending an email to [email protected], and we will be happy to assist you.

2. Data Collection and Data Controller

2.1 This Privacy Policy sets out the way in which Company (hereinafter referred to as the “Data Controller”) will handle your data, including any personal information relating to you that is gathered from your use of our services. Use of our services includes, but is not limited to, consultations, purchases, enquiries, or other activities which require the sharing of information between you and us.

2.2 When you visit our website or use our services, we may collect various types of personal data from you, which may include:

a) Personal identification data: such as your name, email address, and other contact details.

b) Demographic data: such as your age, gender, and location.

c) Technical data: such as your browser type and version, device information, and other technical details about your visit to our website.

d) Usage data: such as information about how you use our website and services, including the pages you visit, the time spent on each page, and other usage patterns.

e) Marketing and communication preferences: such as your preferences in receiving marketing materials from us and your communication preferences.

2.3 We collect your personal data through various means, including:

a) Directly from you: when you provide information to us, such as when you register for an account, fill out forms, or communicate with us.

b) Automatically: as you use our website, we may collect technical and usage data through the use of cookies and other similar technologies. For more information on our use of cookies, please refer to our Cookie Policy.

c) From third parties: we may receive personal data about you from various third parties, such as social media platforms, marketing partners, or service providers who help us operate our website and services.

3. Disclosure of Your Data

3.1 We may share your personal data with the following categories of recipients:

a) Affiliates and subsidiaries: We may share your personal data with our affiliates and subsidiaries for internal administrative purposes, providing our services, and maintaining and improving our website.

b) Service providers: We may share your personal data with third-party service providers who assist us in operating our website, providing our services, and processing financial transactions, such as hosting providers, payment processors, marketing and advertising partners, and analytics providers.

c) Legal and regulatory authorities: We may disclose your personal data if required to do so by law, in response to a valid legal request, or as necessary to protect our rights and interests.

d) Business transfers: In the event of a business transfer, such as a merger, acquisition, or sale of our assets, your personal data may be transferred to the new owner or third party as part of the transaction.

3.2 We will only disclose your personal data to the extent necessary to fulfill the purposes described in this Privacy Policy. We ensure that any third-party service providers we work with are committed to protecting your personal data in accordance with applicable data protection laws and our Privacy Policy.

3.3 Please be aware that while we use our best endeavors through appropriate software and procedures to prevent any data breaches, any information you provide through our website could potentially be accessible to other internet users due to malicious acts.

3.4 All data sharing relationships between us and any third-party providers are subject to a data sharing agreement with appropriate safeguards included in our contractual relationship with them.

4. Legal Basis for the Collection of Personal Data

4.1 We collect and process your personal data based on one or more of the following legal grounds:

a) Consent: In some cases, we may ask for your consent to process your personal data, such as when you subscribe to our newsletter or agree to the use of cookies. You have the right to withdraw your consent at any time, but this will not affect the lawfulness of processing based on consent before its withdrawal.

b) Performance of a contract: We may process your personal data when it is necessary for the performance of a contract to which you are a party or to take steps at your request prior to entering into a contract.

c) Legal obligations: We may process your personal data to comply with our legal obligations, such as tax and accounting regulations or to respond to valid legal requests from authorities.

d) Legitimate interests: We may process your personal data when it is necessary for the purposes of our or a third party’s legitimate interests, provided that your interests and fundamental rights do not override those interests. Examples of legitimate interests include maintaining and improving our website, providing our services, and conducting marketing activities.

5. Types of Personal Data Collected

5.1 We collect various types of personal data from you, depending on your interaction with our website. The types of personal data we collect may include:

a) Contact information: such as your name, birthdate and email address.

b) Usage data: such as information about your use of our website and services, including pages visited, time spent on pages, and other usage patterns.

c) Technical data: such as browser type and version, operating system, and other technical details about your visit to our website.

5.2 We may also collect special categories of personal data (also known as sensitive personal data), such as information about your health or other sensitive information, but only with your explicit consent or when required or permitted by law. We will always inform you of the specific purpose and legal basis for collecting this type of personal data.

6. Purpose of Processing and Using Your Personal Data

6.1 We process and use your personal data for various purposes, including:

a) To provide an appropriate level of customer service, which includes responding to your inquiries and addressing any concerns you may have;

b) To ensure the overall operation of our services and website, including the management, maintenance, and improvement of our services;

c) To secure and maintain our customer relationship with you, as well as communicate with you, where appropriate;

d) To stay informed about how our customers use our services and analyze this information to improve our services;

e) To maintain and improve our web services through the use of analytical tools;

f) To retain and use the information you provide us in relation to legal proceedings;

g) To inform our customers about future promotional and marketing campaigns, ensuring that only relevant information is sent to them;

h) To protect the security and integrity of our website, services, and user data;

i) To process payments for our services;

j) To combat fraud or illegal activities directed at our website.

Please note that we may process your personal data for more than one purpose if the legal basis for processing is different for each purpose.

7. Use of Personal Data

7.1 We use your personal data for the purposes described in this Privacy Policy and in accordance with the legal basis for processing as set out in Section 4.

7.2 We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason that is compatible with the original purpose. If we need to use your personal data for an unrelated purpose, we will notify you and explain the legal basis that allows us to do so.

7.3 We may aggregate or anonymize your personal data in such a way that it can no longer be associated with you, in which case it is no longer considered personal data. We may use this aggregated or anonymized data for research, analysis, or other purposes without restriction.

8. Data protection rights

Under the GDPR, you have certain rights in relation to your personal data. Nothing in this policy affects these rights. The data subject rights under Article 13, paragraph 2, of the GDPR include the following: 

● The right of access to your data: you have the right to request access to a copy of the data we hold about you; 

● The right to rectification, which allows you to request that we correct or delete your data; 

● The right to withdraw consent, which involves withdrawing previously granted consent, invalidating the legal basis for us to process your data; 

● The right to restrict the use of your data, including the right to object to the processing of your data; 

● The right to erasure of your data, commonly known as the “right to be forgotten”; 

● The right to lodge a complaint with the competent national authority in relation to the processing of your data. 

The rights mentioned are subject to certain restrictions and exceptions, which can be found here: https://edpb.europa.eu/our-work-tools/general-guidance/guidelines-recommendations-best-practices_en 

9. Exercising your rights

If you wish to exercise any of the rights set out in Section 8, please first send us an email at [email protected] so that we can guide you. To comply with the current data protection legislation, we will need to verify your identity.

10. Data Storage and Retention

10.1 We store your personal data on secure servers, and we implement appropriate technical and organizational measures to protect your personal data against accidental or unlawful loss, alteration, disclosure, or access.

10.2 We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The retention period may vary depending on the type of personal data and the specific circumstances in which it was collected.

10.3 When your personal data is no longer required for the purposes for which it was collected, we will securely delete or anonymize it. In some cases, we may retain aggregated or anonymized data for statistical purposes, provided that such data can no longer be used to identify you.

11. Security Measures for Your Data

11.1 We take the security of your personal data seriously and implement appropriate technical and organizational measures to protect it against unauthorized access, disclosure, alteration, or destruction. These measures may include, but are not limited to:

a. Secure servers and firewalls;

b. Data encryption;

c. Restricted access to personal data by authorized personnel only;

d. Regular security audits and vulnerability assessments;

e. Employee training on data protection and privacy.

11.2 Despite our efforts to protect your personal data, we cannot guarantee the absolute security of your data transmitted over the internet or stored on our servers. Any transmission of personal data is at your own risk, and we encourage you to take appropriate steps to protect your personal data when using our website or services.

12. Third-Party Websites

12.1 Our website may contain links to third-party websites or services that are not owned or controlled by us. We are not responsible for the content, privacy policies, or practices of any third-party websites or services, and you should review the privacy policies of these third parties before providing any personal data to them.

12.2 This Privacy Policy applies only to our website and services, and we cannot be held responsible for any personal data you provide to or is collected by third parties, even if you access these third parties through our website. We encourage you to review the privacy policies of any third-party websites or services you visit to ensure that your personal data is treated with the same level of protection as when using our website or services.

13. Changes to This Privacy Policy

13.1 We may update or modify this Privacy Policy from time to time to reflect changes in our data processing practices, the services we offer, or applicable legal requirements. When we make changes to this Privacy Policy, we will notify you by posting an updated version on our website, and we may also send you an email or provide other appropriate notifications. The updated Privacy Policy will be effective from the date it is posted on our website.

13.2 We encourage you to review this Privacy Policy periodically to stay informed about our data protection practices and to ensure that you are aware of any changes. Your continued use of our website or services after the effective date of the updated Privacy Policy constitutes your acceptance of the changes.

14. Contact Information

14.1 If you have any questions, concerns, or comments about this Privacy Policy, our data processing practices, or your rights with respect to your personal data, please feel free to contact us using the following details:

Company Name: EnterTalkPro Ltd

Address: 8th Floor, China Hong Kong Tower, 8-12 Hennessy Road, Wan Chai, Hong Kong

Email: [email protected]

14.2 We are committed to addressing your concerns and resolving any issues you may have regarding the processing of your personal data. If you believe that we have not adequately addressed your concerns, you have the right to lodge a complaint with the appropriate data protection authority in your jurisdiction.